Emergency Support
If you are experiencing technical problems that require immediate attention, please contact:
Network Operation Center (NOC)
866-984-3662 (866-9-THE-NOC)
NOC@kanren.net
Business / Finance Office
Cort Buffington
Executive Director /
Sr. Network Engineer /
Asst. Director Network Services
Sr. Network Engineer /
Asst. Director Network Services
- Email: cort at kanren.net
- Phone: 785 856 9800 x301
- Mobile: 785 865 7206
- Organizational Administration
- Backbone Engineering
- Routing Architecture
- Emerging Protocols
- Technical Policy Issues
Erica McDiffett
Assistant Director of Operations
- Email: ermcdiffett at kanren.net
- Phone: 785 856 9800 x248
- Mobile: 785 865 7208
- Site Turnups / Upgrades
- Technical Issues / Resolutions
- Kan-ed Liason
Technical Services
Brad Fleming
Network Engineer
- Email: bdfleming at kanren.net
- Phone: 785 856 9800 x222
- Mobile: 785 865 7231
- Circuit Issues
- Network Design
- Backbone Support
Jeff Sorrels
Network Administrator
- Email: jlsorrels at kanren.net
- Phone: 785 856 9800 x221
- Network Support
- Network Device Configuration
- Provisioning
Andy Fleming
Systems Administrator
- Email: afleming at kanren.net
- Phone: 785 856 9800 x201
- System Administration and Management
- DNS Issues
Dave Nordlund
Engineer Emeritus
- Email: nordlund at kanren.net
- Office: 785 856 9800 x303
- Phone: 785 842 0746
- Mobile: 785 766 2136
- Special Projects
Chris Wallace
Network Administrator
- Email: wcwallace at kanren.net
- Phone: 785 856 9800 x224
- Network Support
- Network Device Configuration
- Provisioning
Mike Courtney
Network Administrator
- Email: mcourtney at kanren.net
- Phone: 785 856 9800 x223
- Network Support
- Network Device Configuration
- Provisioning
Brett Shuster
Network Manager
- Email: bshuster at kanren.net
- Phone: 785 856 9800 x220
- Network Security
- Network Device Configuration
- Provisioning
Indika McCampbell
Application Support Specialist
- Email: iumccampbell at kanren.net
- Phone: 785 856 9800 x231
- Video Scheduler Support
- Videoconferencing SOP
- A/V Troubleshooting
Brian Miller
Application Support Specialist
- Email: bmiller at kanren.net
- Phone: 785 856 9800 x232
- Video Scheduler Support
- Videoconferencing SOP
- A/V Troubleshooting
Service Desk
Heather Zoeller
Service Desk Manager
- Email: hzoeller at kanren.net
- Phone: 866 984 3662 x101
- Mobile: 785 845 4303
- Service Desk Manager
- Problem Escalation and Resolution
- Network Monitoring
- Technical Notifications and Updates
Service Desk Staff
- Matt Aronhalt
- Email: NOC at kanren.net
- Andy Wright
- Email: NOC at kanren.net
- Steve Hochthurn
- Email: NOC at kanren.net
- Robert Shepherd
- Email: NOC at kanren.net
- Nathan Hunt
- Email: NOC at kanren.net
- Front-Line Troubleshooting
- Network Monitoring
- Technical Notifications and Updates
Mailing Address
KanREN, Inc. PO Box 442167 Lawrence, KS 66044